Privacy Policy

1. Overview

This Privacy Policy describes how Aion Peptides (“we,” “us,” or “our”) collects, uses, and protects information when you use our website and services. By using our services, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

We collect the following categories of information:

• Account Information: name, email address, phone number, and password when you create an account.
• Age Verification: confirmation that you are at least 21 years of age.
• Delivery Information: delivery address and any access instructions you provide.
• Order Information: products purchased, order history, and delivery or pickup preferences.
• Communications: messages you send us, consultation inputs, and contact form submissions.
• Technical Information: IP address, browser type, device information, and pages visited, collected automatically through standard server logs and cookies.

We currently accept cash on delivery and cash at pickup. We do not store credit card numbers or bank account details.

3. How We Use Information

We use the information we collect to:

• Process and fulfill your orders, including delivery scheduling and ETA updates.
• Verify eligibility (age and service area) for our products.
• Send transactional messages about your account, orders, and deliveries via email and SMS.
• Respond to inquiries and provide customer support.
• Operate, maintain, and improve our website and services.
• Detect and prevent fraud, abuse, and unauthorized activity.
• Comply with legal obligations.

4. SMS and Email Communications

When you create an account or place an order, you consent to receive transactional email and SMS messages related to your account and deliveries (for example, order confirmations, delivery ETAs, and delivery confirmations). Message and data rates may apply. You can opt out of non-essential messages at any time by replying STOP to an SMS or using the unsubscribe link in an email. Transactional messages required to deliver your order may continue while your order is active.

5. Service Providers

We share information only with service providers that help us operate our business, and only to the extent needed for them to perform their services. These include:

• Email and SMS providers used to send transactional messages.
• Couriers and delivery personnel, who receive your name, delivery address, phone number, and order details.
• Hosting, infrastructure, and analytics providers that support the website.

We do not sell or rent your personal information to third parties.

6. Legal Disclosures

We may disclose information when we believe in good faith that disclosure is necessary to comply with a legal obligation, respond to a lawful request from a government authority, protect our rights or property, or protect the safety of our customers or the public.

7. Cookies and Tracking

We use cookies and similar technologies to keep you signed in, remember your cart, and understand how our site is used. You can control cookies through your browser settings, but disabling them may affect functionality such as login and checkout.

8. Data Retention

We retain account and order information for as long as your account is active and for a reasonable period afterward to meet tax, accounting, and legal recordkeeping requirements. You may request account deletion by contacting us; some records may be retained where we are required to keep them by law.

9. Security

We use industry-standard safeguards to protect your information, including encryption in transit, hashed passwords, and access controls. No system is perfectly secure, and we cannot guarantee absolute security. If you believe your account has been compromised, please contact us immediately.

10. Your Choices and Rights

You can review and update your account information at any time from your account page. You may also contact us to request access to, correction of, or deletion of your personal information. Depending on where you live, you may have additional rights under applicable privacy laws.

11. Children’s Privacy

Our services are intended for adults aged 21 and older. We do not knowingly collect personal information from anyone under 21. If we learn that we have collected information from a person under 21, we will delete it.

12. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be effective immediately upon posting to our website. Your continued use of our services after any changes constitutes acceptance of the updated policy.

13. Contact

If you have questions about this Privacy Policy or how we handle your information, please contact us or write to:

Aion Peptides
N Gould St, Ste N
Sheridan, WY 82801